Understanding and Managing IT Outsourcing

Understanding and Managing IT Outsourcing explains and illustrates how uncertainty and trust interact with each other, and how an understanding of this interaction is critical to success in IT outsourcing. A partnership approach that is built on trust can be the determinant of success but this book explains in which particular outsourcing context this approach is likely to pay dividends.



Introduction
1. IT Outsourcing
2. Uncertainties In Outsourcing
3. Trust And Pa ...